Return & Exchange Policy

Please check your product in front of the delivery person.

Damaged or Defective Products: Please check your product carefully in front of the delivery person. If there is any issue caused by us, return the product to the delivery person immediately. We will send you a replacement at no extra delivery charge.
Size Exchange: Please check the size in front of the delivery person. If you need a larger or smaller size, contact us and let us know your preferred size. We will arrange a replacement. In this case, you will need to pay both the original and replacement delivery charges.
Complaints: Complaints regarding product defects or size issues will not be accepted after the delivery person has left.

If you need any further assistance, please feel free to contact us. We will do our best to help you resolve your issue.

Cancellation Policy

Before Shipping: Orders can be cancelled before shipment. Refunds, if applicable, will follow our refund policy.
After Shipping: Shipped orders cannot be cancelled.
Customized Orders: Orders with personalized names or numbers cannot be cancelled once customization begins.

For any cancellation request, please contact GOALVION as soon as possible.